Return policy

Return & Refund Policy – Myeuvapes

At Myeuvapes, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience. Please review our return policy carefully before making a purchase.

1. 3-Day Return Period

We offer a 1-3 day return window starting from the date your order is marked as delivered.

To qualify for a return:

Items must be unused and unopened
Products must remain in original, sealed packaging
All labels and security seals must be intact
Proof of purchase (order confirmation or receipt) is required
video or photographic evidence.

Due to the nature of vape products, we cannot accept returns of opened or used items for hygiene and safety reasons.

2. How to Request a Return

To initiate a return, please contact us at:

📧 info@myeuvapes.com

Please include:

Your order number
Product name(s)
Reason for return

If your return request is approved, we will provide the return instructions and the correct return address.

⚠️ Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your package upon arrival.

If you receive:

A damaged product
A defective device
An incorrect item due to our mistake

Offer a replacement or refund
Cover the return shipping costs (if return is required)

Photo or video evidence may be requested to speed up the resolution process.

4. Change of Mind Returns

If you wish to return an item due to personal preference (e.g., ordered the wrong flavor or changed your mind):

The product must meet return eligibility conditions
Return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable

We recommend contacting us before returning any product.

5. Non-Returnable Items

For safety and regulatory reasons, the following items cannot be returned:

Opened disposable vapes
Used devices
Custom or special-order products
Items restricted by hygiene or legal regulations

If you are unsure whether your item qualifies, please contact us before shipping it back.

6. Refund Process

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Processing time: up to 10 business days
Bank or payment provider processing times may vary

Please note:

Original shipping fees are not refundable
We are not responsible for delays caused by payment providers

7. Need Help?

If you have any questions regarding your return, our support team is here to assist you.