Privacy policy

Privacy Policy – Myeuvapes

At Myeuvapes, your privacy matters to us. This Privacy Policy explains how Myeuvapes (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

Personal information refers to data that can identify you directly or indirectly.

1.1 Information You Provide to Us

We may collect personal data when you:

  • Create an account

  • Place an order

  • Contact our customer service

  • Subscribe to newsletters

  • Participate in promotions or surveys

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • Order history

We do not store full credit card details on our servers.

1.2 Information Collected Automatically

When you visit Myeuvapes, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on site

  • Referral source

This information helps us improve site performance, security, and user experience.

2. How We Use Your Information

We use personal data for legitimate business purposes, including:

2.1 Order Processing & Customer Support

  • Process and fulfill orders

  • Manage payments

  • Arrange shipping

  • Respond to inquiries

  • Handle returns or refunds

2.2 Website Improvement

  • Analyze traffic patterns

  • Optimize product offerings

  • Improve website usability

  • Detect and prevent fraud

2.3 Marketing Communication

With your consent, we may send:

  • Promotional emails

  • Product updates

  • Special offers

You may unsubscribe at any time via the link in our emails or by contacting us directly.

We do not sell your personal data to third parties.

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and enhance user experience.

How We Use Cookies

Myeuvapes uses cookies to:

  • Enable essential website functionality

  • Remember shopping cart contents

  • Analyze website traffic

  • Improve marketing performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

4. Sharing of Personal Data

We may share your personal data only when necessary, including with:

  • Payment service providers

  • Shipping and logistics partners

  • IT and hosting providers

  • Legal or regulatory authorities when required

All third-party partners are required to maintain appropriate security standards and process data only according to our instructions.

We do not share your information for unrelated third-party marketing purposes.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your data includes:

  • Performance of a contract (processing your orders)

  • Compliance with legal obligations

  • Legitimate business interests

  • Your explicit consent (for marketing communications)

You may withdraw consent at any time.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • File a complaint with a supervisory authority

To exercise any of these rights, please contact us at the email address below. We aim to respond within 30 days.

8. Children’s Privacy

Myeuvapes products are intended strictly for adults aged 18+ (or the legal smoking age in your country).

We do not knowingly collect personal data from minors. If we become aware that data has been collected from a person under the legal age, we will delete it immediately.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no online transmission can be guaranteed to be 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any personal information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or business practices. The updated version will be posted on this page with a revised effective date.

Continued use of our website after changes means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📧 Email: info@myeuvapes.com